Kekriya's Terms and Conditions

Kekriya (referred to as "we", "the platform", or "the site") is an online gaming and betting platform operated for users in Bangladesh. By using the kekriya.onl website or app ("you" or "user"), you are deemed to have automatically accepted these terms and conditions.

This document covers all Kekriya services — including Sports Betting, Live Casino, slots, bingo, and other gaming services. If you start using the platform without reading or understanding these terms and conditions, no complaints will be accepted afterwards.

To access any service on Kekriya, you must create a valid account. Providing accurate and complete information at the time of registration is mandatory. Any false information will result in immediate account termination.

• Each person may open only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any deposited balance may be forfeited.
• Keep your account password strictly confidential. You are solely responsible for any unauthorized use of your account.
• Transferring, selling, or lending your account to anyone else is strictly prohibited.
• The mobile number and email address provided at registration will be verified afterward. Withdrawals will be restricted until verification is complete.
• To update personal details such as your name, address, or date of birth, you will need to contact the support team and submit the appropriate supporting documents.

Kekriya is strictly for individuals aged 18 and above. Protecting minors from gaming or betting is our top priority.

• During registration, you must confirm that you are 18 years of age or older.
• We may request age verification at any time via national ID, passport, or birth certificate.
• If a user is found to be under 18, their account will be closed immediately and all associated transactions will be considered void.

Kekriya supports a range of local payment methods including Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladesh Taka (BDT).

• The minimum deposit amount is BDT 100, and the maximum limit is determined by your account verification level.
• KYC verification must be completed before a withdrawal can be processed. Withdrawals will not be handled without verified identity.
• Withdrawal requests are typically processed within 24 to 72 business hours. If there is a delay for any reason, please contact the support team.
• Withdrawals must be made using the same payment method used for the deposit. Using a different method will require additional verification.
• Any transaction suspected of money laundering or other illegal activity will be frozen pending investigation.
• If a technical error occurs during payment processing, contact support immediately — any amount incorrectly deducted will be refunded.

Kekriya regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which are clearly stated on the offer page.

• The welcome bonus is available to new users only and can be claimed once per account.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirement (typically 10–30 times the bonus amount) must be fulfilled first.
• If bonus abuse is detected — such as claiming bonuses through multiple accounts — the bonus will be voided and the account will be closed.
• Cashback offers are generally calculated on a weekly or monthly basis, with a set percentage of losses returned to the user.
• Kekriya reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

All betting and gaming activity on Kekriya is governed by specific rules. Once a bet is placed, it generally cannot be changed or cancelled.

• Kekriya is not responsible for missed bets due to technical issues or internet disconnection during live betting.
• If a sports event is cancelled or postponed, all related bets will be voided and funds will be returned.
• If a technical error is detected in a game result, Kekriya reserves the right to void that round and refund the stake.
• If an unusual win occurs due to a software error in a game, that win may be voided.
• Betting limits vary by game and event and are displayed in the game lobby.

Kekriya uses industry-leading technology to protect your personal information and financial data. Our SSL encryption and firewall systems are active at all times.

• Your personal information will never be sold to third parties.
• Information may be disclosed to the relevant authorities where required by legal obligation.
• We may temporarily lock an account if suspicious login activity or unusual behavior is detected.
• Please read our privacy policy in full to understand how your data is protected.

Kekriya places the highest importance on responsible gaming. Gaming is a form of entertainment and should never be treated as a source of income.

• You can set daily, weekly, or monthly deposit limits directly on your account.
• Self-Exclusion can be activated if needed, temporarily suspending the account for a specified period.
• If you notice signs of gaming addiction, our support team is ready to help.
• Avoid gaming when you are in debt or under emotional stress.

Kekriya reserves the right to suspend or permanently close any account at any time for the following reasons:

• If any provision of these terms and conditions is violated.
• Creating an account using false or misleading information.
• Misuse of the bonus system or involvement in any fraudulent activity.
• If there is an attempt to hack or steal an account.
• If evidence of being underage is found.

Whether your balance is refunded upon account termination depends on the reason for closure. In cases of fraud, the balance may be forfeited.

For any dispute or complaint, please contact our support team in the first instance. Most issues are resolved within 24–48 hours.

• Once your complaint is submitted, you will receive a reference number that you can use to track the progress of your case.
• If a matter cannot be resolved through support, it will be escalated to the senior management team.
• In the event of a financial dispute, please retain proof of the relevant transaction.
• Before taking any dispute to court, both parties will attempt to resolve it through mutual discussion.

Kekriya reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• Check this page regularly for any updates to the terms.
• If you do not agree to the updated terms, you may close your account and your balance will be refunded.